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SERVICE OR REPAIR
When you send your nomadiQ to us, we’ll verify what kind of service it needs. We’ll either repair it or replace it with a product that’s new or equivalent to new in both performance and reliability. If your product needs a different service than the one you requested, we’ll contact you with more information.
HOW LONG WILL IT TAKE?
Service through nomadiQ takes approximately 3 – 10 business days from when you send us your product. If you get service through your local nomadiQ Authorized Service Provider, ask them for details.
WHAT DOES REPAIR COST?
Our service fees depend on your product and coverage under warranty:
- Service for a manufacturing defect covered under the nomadiQ Warranty has no repair charge.
- Out-of-warranty service, including repair service for accidental damage, might be available for your product as described below.
In certain rare cases, if we examine your product and determine that it doesn’t require service, we may charge you a diagnostic fee. Out-of-warranty service If your product was damaged or your repair isn’t covered by the nomadiQ Warranty, you might be able to repair or replace it for an out-of-warranty fee. Some damages aren’t eligible for out-of-warranty service at all; for example, if your nomadiQ broke into multiple pieces. nomadiQ reserves the right to determine whether your product is eligible. Send an email to firstname.lastname@example.org if you have more questions about service and repair.