FREQUENTLY ASKED QUESTIONS
WHAT IS STANDARD WITH THE NOMADIQ BBQ (content GIFT BOX)?
1 x nomadiQ BBQ
1 x nomadiQ gas hose with pressure distributor
2 x nomadiQ drip trays
1 x nomadiQ shoulder strap
1 x nomadiQ manual
WHAT IS THE WEIGHT OF THE PORTABLE NOMADIQ BBQ?
HOW DO I INSTALL THE NOMADIQ BBQ?
Check the manual and the Quick Guide on the handle (hang tag) of the nomadiQ BBQ!
Step 1: Remove the shoulder strap.
Step 2: Remove the protective cover. (This step is optional, depending on whether the device has been supplied with a protective cover).
Step 3: Open the first closing mechanism by opening the base under the base.
Step 4: Release both the lock buttons.
Step 5: The barbecue panels come loose and can be pulled out and opened.
Step 6: Re-tighten both lock buttons.
Step 7: Place the drip trays in the base of the barbecue.
Step 8: Attach the gas hose quick connectors to each barbecue panel.
Step 9: Connect the gas bottle to the gas regulator and make sure that the control buttons of the device are set to “0”.
* Consult the “Gas connection” section of the manual for further instructions regarding the gas connection.
Step 10: Open the valve by setting the control knob to the highest position. Wait a few seconds and press the igniter on the side of the barbecue. This step can be used with both barbecue panels and each panel can be operated separately.
Step 11: Turn the control knob to set the flame and temperature.
* Also refer to the “Ignition instructions” section of the manual.
Step 12: Turn off the device by closing the valve and turning the control knob to “0.”
Step 13: Let the barbecue cool down for 10 – 12 minutes!
Step 14: Disconnect the gas bottle and remove the gas hose.
Step 15: Remove and clean the drip trays.
Step 16: Remove the grids and clean the inside of the barbecue panels with a soft cloth / kitchen paper.
Step 17: Replace the shelves and make sure that they are correctly placed on the 2 hooks and clamp them by sliding the shelves under the tabs (near the hinge).
Step 18: Release both lock buttons.
Step 19: Close the barbecue panels by sliding them back into the base of the barbecue.
Step 20: Tighten both lock buttons.
Step 21: Turn the base back under the base of the barbecue.
Step 22: Insert the belt.
Optionally place the protective cover around the barbecue (before step 22) …. and you’re done!
HOW LONG DOES IT TAKE BEFORE THE NOMADIQ BBQ IS READY TO USE?
If it takes longer than 2 minutes you do something not right!
MY NOMADIQ BBQ DOES NOT TURN ON. WHAT CAN THE PROBLEM BE?
BURNER DOES NOT IGNITE BY THE IGNITER
Valve is closed —> Open the valve.
Gas hose and / or gas supply connection not connected correctly —> Reconnect the gas supply, gas hose and quick couplings.
Gas cartridge / gas bottle is (almost) empty -> Connect a new full gas bottle.
Igniter does not spark —> Remove the grilles and carefully clean the contacts with a toothbrush. Igniter does not spark —> Open the side locking systems and move both barbecue panels to one side.
Check that the cables running to the igniter are not broken or disconnected.
The injector is blocked —> Contact our customer service or after-sales service for advice.
BURNER FLAME IS IRREGULAR
The burner is blocked —> Remove the grilles and carefully clean the contact points with a “hard” toothbrush.
The flame burns in the burner (hissing sound) —> Turn off the burner / barbecue, let it cool down for a few minutes and light it again.
The injector is blocked —> Contact our customer service or after-sales service for advice.
GAS LEAKS OUT OF THE CONNECTIONS
Connections are loose —> Tighten the loose connections (the quick connectors and controller / gas hose).
Also refer to “Detection of leaks” in the “Gas connections & gas regulator (s)” section of the manual or contact our customer service or after-sales service for advice.
WHAT GAS BOTTLES SHOULD I USE; PROPANE OR BUTANE?
This product is equipped as standard for disposable gas cartridges (gas bottles) that comply with the EN417 standard and are provided with a screw connection as shown in the image below. The gas cartridges / gas bottles should preferably contain butane gas (propane gas also works).
WHERE CAN I BUY SUITABLE GAS BOTTLES FOR THE NOMADIQ BBQ?
The nomadiQ BBQ is therefore configured as standard for disposable gas bottles (30 mbar with screw valve for butane / propane gas). These are common gas bottles (disposable canisters) that are available at almost any hardware store or outdoor store. Consider: Gamma, Intratuin, Decathlon, etc. But there are also various websites that offer these gas vans online. Prices vary between € 5.00 and € 9.00 per gas bottle.
DOES THE NOMADIQ BBQ ALSO WORK ON OTHER GAS BOTTLES?
In addition to the standard portable configuration, the nomadiQ BBQ can also be configured for larger types of gas cylinders (for example on board a boat or camper). The only thing you have to change is the standard gas hose with 30 mbar pressure regulator for a connection of your choice. These are nomadiQ accessories that will be available later in 2019 via: www.nomadiQbbq.com. Consult our customer service to get to the configuration of your choice.
CAN I PUT THE NOMADIQ BBQ ON A WOODEN TABLE OR POLYSTER BOAT?
Yes, the base of the nomadiQ BBQ is designed in such a way that it does not get hot and the BBQ can be set up anywhere without worry. Enjoy your meal!
WHAT IS THE MAXIMUM GRILL TEMPERATURE OF THE NOMADIQ BBQ?
When the temperature controller (s) are fully open, the BBQ becomes approximately 350 degrees in the middle of both grids. Around 300 degrees on the sides. On average the maximum temperature is 325 degrees.
CAN I PREPARE ALL TYPES AND SIZES OF MEAT, FISH AND VEGETABLES ON THE NOMADIQ BBQ?
Everything is possible, but it takes a relatively long time to cook thick pieces of meat (2.5 cm plus). Take the time to do this. The nomadiQ BBQ is mainly developed to prepare some thinner pieces of meat, fish, vegetables, etc. simply and quickly. Always and everywhere in the world!
ARE THERE SPECIAL NOMADIQ DISHES THAT CAN BE PREPARED?
We are working on an online “portable” cookbook in which the approach is to easily and quickly become a top chef on location (around the world). More later in 2019. Keep an eye on our website and social media!
HOW LONG WILL IT BEFORE THE NOMADIQ BBQ IS COOLED?
Due to the choice and thickness of the materials, the nomadiQ BBQ is cooled down after approximately 10 to 12 minutes. Cleaning, collapsing and “ready to go”.
HOW CAN I CLEAN MY NOMADIQ BBQ?
Make sure the barbecue has cooled down and can be touched safely before cleaning the outside. Lacquered and plastic parts can be cleaned with a mild detergent and a dry cloth (do not use scouring pads or aggressive cleaning agents). We recommend testing a cleaning agent on a small surface of the product first. Never use paint thinners or similar solvents to clean the product and never pour cold water over hot surfaces. Make sure that all surfaces are thoroughly dry before you cover and store the product.
INSIDE OF CLEANINGS
Make sure the barbecue has cooled down and can be touched safely before cleaning the inside. You can clean the inside with water, a mild detergent and a soft sponge or cloth. The non-stick surfaces (inside of the barbecue panels) must be carefully cleaned with a slightly damp cloth. Use a wet sponge and / or soft brush with a little baking soda to remove stubborn dirt. You can remove the non-stick grilles and easily clean them under the tap with water and a mild detergent. All parts and surfaces must then be dried with a dry, soft cloth.
WARNING! The contact points in the barbecue panels near the burner are sharp. Be careful during cleaning to prevent injury.
HOW OFTEN DOES MY NOMADIQ BBQ NEED GREAT MAINTENANCE?
To keep your nomadiQ BBQ tidy, we recommend that you intensively clean the BBQ once or twice a year (depending on your use). For intensive maintenance, the shell parts can be removed, so that the inside of the base can also be thoroughly cleaned every now and then. For this, carefully follow the instructions and accompanying images from the manual. The manual is included with the product (in the Gift box) but can also be easily downloaded via www.nomadiQbbq.com.
CAN I MAKE REPAIRS ON MY NOMADIQ BBQ?
This is of course possible. However, this is at your own risk and take in mind that major repairs may void the warranty.
WHERE CAN I BUY PARTS OR ACCESSORIES FOR MY NOMADIQ BBQ?
Via www.nomadiQbbq.com – and at our official sales points.
View dealer locator: www.nomadiQbbq.com/dealerlocator.
WHERE CAN I FIND THE SERIAL NUMBER OF MY NOMADIQ BBQ?
On the inside of the base of the nomadiQ BBQ. Lift both shell sections, fold both shell sections to one side and look into the foot.
HOW TO REGISTER IN MY NOMADIQ BBQ?
Via the official webshop of nomadiQ: www.nomadiQbbq.com.
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WHAT ABOUT WARANTY ON MY NOMADIQ BBQ?
WARRANTY PERIODS Base and barbecue panels: 5 years, not rusted through / burnt through (2 years on the paint with the exception of fading or discoloration). Stainless steel burner tubes: 5 years, not rusted through. Aluminum grilles with non-stick coating: 5 years, not rusted through or burnt through. Plastic parts: 5 years with the exception of fading or discoloration. All other parts: 2 years.
HOW CAN I BECOME A RESELLER OF NOMADIQ (DEALER)?
Send an email to info@nomadiQbbq.com.
nomadiQ dealers are able to advise on quality products and strive for a high level of service.